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Returns & Replacements

EXCHANGE AND RETURNS POLICY

We hope that you will be satisfied with all products that you purchase from us.  If for any reason you are not, we are more than happy to offer an exchange, credit coupon or full refund on none sale items. All discounted ‘sale items’ are none refundable and a store credit coupon will be issued to use on your next order.

Please DO NOT return any merchandise before emailing us at sales@papsta.co.uk Your emails must include the following: order number, product price, purchase date and reason for return. Once we have obtained your returns request, you will receive authorisation from us to return your item. Any merchandise returned without  valid authorisation will be refused and returned at the customer’s expense.

NORMAL RETURNS

Customers have 14 calendar days from the date the merchandise is shipped from our studio to return any purchases in a resalable condition. The original cost of shipping and handling is not refundable. All costs associated with returning merchandise to Papsta,  is the sole responsibility of the customer. Merchandise returned following our 14 day policy will not be accepted.  Store credits may be issued in certain instances and may be redeemed against future purchases. In other cases the amount may be refunded to the original credit card on file, within two business days. It may take up to five business days for your financial institution to credit your account. Returns received out side the above time frames may be accepted at the discretion of Papsta and will only be refunded as a store credit.

EXCHANGES

Exchanges are accepted within 14 calendar days from the date your merchandise is shipped from our warehouse. All returns requests must be made within 7 days of receipt of your product. Items must be returned in new and re-saleable condition and earrings must be unworn with the tags intact. Exchanged merchandise must meet the same requirements as returned merchandise above. There will be a shipping charge for actual shipping fees per exchanged order to cover shipping costs and will be billed to the customer. All costs associated with the return of any merchandise to Papsta, is the entire responsibility of the customer. You must have contacted us via our returns email at sales@papsta.co.uk and have received our returns authorisation Email’ before you return your merchandise. Any items returned without our returns authorisation, will be returned to the customer and will be at the customers expense.

 

PAPSTA IS NOT RESPONSIBLE FOR ANY MERCHANDISE THAT IS LOST OR DAMAGED WHILE BEING RETURNED.

RETURNS PRODUCT REQUIREMENTS

Returned merchandise is immediately inspected upon receipt, at our studio. Any signs of wear, makeup, smudges or scents not consistent with new merchandise will be returned at the customer’s expense. Under no circumstances will we accept items that are soiled in any way. Merchandise that is received and ready for immediate re-sale will be accepted and an exchange, refund or store credit will be administered straight away. Shipping and handling fees are not refundable.

 RETURNED MERCHANDISE IMPORTANT NOTES:

  1. There must not be any signs of wear or use.
  2. All original hang tags and display tickets must still be attached.
  3. All products must be contained in original packaging.
  4. Items must not be contaminated with smoke or perfumes.
  5. Returned merchandise must be in new and unused condition.

RETURNS POLICY FOR SALE ITEMS- Please follow our normal returns policy above. Please note, we offer only store credits for the return of sale merchandise that is merely unwanted.

DAMAGED MERCHANDISE

If you receive merchandise that has been damaged in transit, or has a fault, then please email us at sales@papsta.co.uk where we will send you a returns authorisation email.

RETURNS ADDRESS

Customers must request to return items via e-mail within 7 days of receipt of the product. Any returns requests that are made after the 7 day period will be refused.

Items should be returned to the following address: 32 a Sun Street, Hitchin, Herts, Herts SG5 1HP